Privacy Policy

Heather’s Art Studio
Scotland, United Kingdom

Last updated: 1 July 2026

Heather’s Art Studio respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we keep it safe, and your rights under UK data protection law.

Heather’s Art Studio is operated from Scotland, United Kingdom.

1. Who We Are

Heather’s Art Studio sells original paintings, prints, gifts, and creative products. We also offer Paint ’n’ Sip parties, workshops, commissions, and other creative events.

For the purposes of data protection law, Heather’s Art Studio is the “data controller” of the personal information we collect and use.

If you have any questions about this Privacy Policy, you can contact us at:

Heather’s Art Studio
Scotland, United Kingdom
Email: hmo@heatherogilvie.com

2. Personal Information We Collect

We may collect personal information when you:

  • Buy artwork, prints, gifts, or other products

  • Book a Paint ’n’ Sip party or creative event

  • Contact us through the website

  • Subscribe to a mailing list

  • Make an enquiry about a commission

  • Send us reference photographs for a commission

  • Attend an event or workshop

The information we collect may include:

  • Your name

  • Your email address

  • Your postal address

  • Your telephone number

  • Billing and delivery details

  • Details of your order, booking, enquiry, or commission

  • Photographs or reference images you choose to provide

  • Any messages or information you send to us

Payment information is processed securely by our payment provider. We do not store your full payment card details.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders

  • Deliver artwork, prints, gifts, and other products

  • Manage bookings for Paint ’n’ Sip parties and creative events

  • Respond to enquiries and messages

  • Discuss and create commissioned artwork

  • Provide customer support

  • Send order confirmations and event information

  • Keep basic business, tax, and accounting records

  • Send marketing emails where you have chosen to receive them

  • Improve our website, products, services, and events

We only use your information where we have a lawful reason to do so.

4. Our Lawful Basis for Using Your Information

Under UK GDPR, we must have a lawful basis for using your personal information.

We may use your information because:

  • It is necessary to fulfil a contract with you, such as processing an order or booking

  • It is necessary to respond to your enquiry before entering into a contract

  • We have a legal obligation, such as keeping accounting and tax records

  • You have given consent, such as subscribing to a mailing list

  • We have a legitimate interest in running and improving our business

5. Paint ’n’ Sip Parties and Events

If you book or attend a Paint ’n’ Sip party, workshop, or creative event, we may use your personal information to manage your booking, send event details, confirm payment, and contact you about practical arrangements.

From time to time, photographs may be taken during events for use on our website, social media, or marketing materials. Wherever practical, we will ask for your permission before using photographs in which you can be identified.

If you would prefer not to appear in photographs, please let us know at the event and we will happily respect your wishes.

6. Commissioned Artwork and Reference Photographs

If you enquire about or order commissioned artwork, we may collect information relating to your commission, including photographs or reference images you choose to provide.

These images will only be used for the purpose of discussing and creating your artwork, unless you give permission for them to be used in another way, such as on social media, our website, or in marketing materials.

7. Marketing Emails

If you choose to join our mailing list, we may send you occasional emails about:

  • New artwork

  • Prints and gifts

  • Paint ’n’ Sip events

  • Workshops

  • Exhibitions

  • Offers

  • Studio news

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

We will not sell your personal information to third parties.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to help it work properly, improve your browsing experience, and understand how visitors use the site.

Cookies may be used to:

  • Remember your preferences

  • Support online shopping functionality

  • Improve website performance

  • Analyse website traffic

  • Help us understand which pages and products are popular

You can manage or disable cookies through your browser settings. Some parts of the website may not work properly if cookies are disabled.

If we use analytics or advertising tools, such as Google Analytics or Meta Pixel, these tools may collect information about how visitors use the website.

9. Sharing Your Information

We do not sell your personal information.

We may share your information only where necessary with trusted service providers who help us run the business, such as:

  • Website hosting providers

  • Payment processors

  • Delivery and courier companies

  • Email marketing providers

  • Booking system providers

  • Professional advisers, such as accountants or legal advisers

  • HMRC or other authorities where legally required

These providers are only given the information they need to provide their services.

10. How Long We Keep Your Information

We keep your personal information only for as long as necessary.

This may include:

  • Keeping order and payment records for tax and accounting purposes

  • Keeping booking information for event administration

  • Keeping enquiry records for customer service

  • Keeping commission details while the artwork is being discussed or created

  • Keeping marketing information until you unsubscribe or ask us to remove it

Where we are required to keep records for legal, tax, or accounting reasons, we will keep them for the required period.

11. How We Keep Your Information Safe

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, no method of sending information over the internet is completely secure, so we cannot guarantee absolute security.

12. International Transfers

Some of the services we use, such as website, payment, booking, or email marketing providers, may process personal information outside the UK.

Where this happens, we rely on appropriate safeguards required by data protection law to help protect your information.

13. Your Rights

Under UK data protection law, you have rights over your personal information.

You may have the right to:

  • Ask for a copy of the personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete your information in certain circumstances

  • Ask us to restrict how we use your information

  • Object to certain uses of your information

  • Withdraw consent where we are relying on consent

  • Ask for your information to be transferred to another provider where applicable

To exercise your rights, please contact us using the details in this Privacy Policy.

14. Third-Party Links

Our website may contain links to other websites, such as social media pages, payment platforms, event booking pages, or partner websites.

We are not responsible for the privacy practices of those websites. We recommend reading their privacy policies before providing personal information.

15. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the matter.

Email: hmo@heatherogilvie.com

You also have the right to complain to the Information Commissioner’s Office, the UK’s independent authority for data protection.

Website: www.ico.org.uk

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page.